Contact Us

Have questions about your order, need style recommendations, or require assistance with returns & exchanges? The OLENZA team is here to help you with a seamless shopping experience.

Reach out to us through any of the following channels, and we’ll assist you as soon as possible.

•   OLENZA.IN

 

•  +91 81549 71464

 

•   support@olenza.in

Support Hours

Monday to Saturday: 10:00 AM - 5:30 PM
Public Holidays: Support available via email only.

Response & Resolution Time

• Our team will respond within 3-4 business days.
• Each complaint will receive a tracking number.
• Issue resolution may take up to one month from the complaint date.

Grievance Handling

If you are not satisfied with the resolution provided by our support team, you can escalate your complaint.

Grievance Officer: Mr.Pradip Gupta
Grievance Email: support@olenza.in

Note: Please contact customer support first before escalating. Direct grievance requests will be redirected.

We appreciate your trust and are committed to providing the best service.